Curse

Lilith Moonraven · Aug 16, 2007, 01:51 AM // 01:51

I know i've not broke the rules of conduct yes i played for 20 or so hours stright and i logged out to get some sleep and when i tried to log back in i'm banned.I've e-mailed support but i doubt it will help.So thats basicaly 100 bucks down the drain cause i can't reuse the access keys.I'm highly upset about this.Any advice?

FelixCarter · Aug 16, 2007, 01:56 AM // 01:56

Keep sending support tickets. Be polite and responsive.

If you truly haven't done anything wrong, then ANet will respond with the same courtesy.

Coridan · Aug 16, 2007, 01:57 AM // 01:57

well if you really haven't broken any rules...then stick with the support tickets...people do get banned unfairly on occasion...and they can get the ban lifted if you haven't done anything against the rules.

If you have done something against the rules...then you are out of luck...even if it was your little brothers roomates cousin who log on to your computer one time..and ran a bot program.

so if innocent...keep pluggin away and respond to thier emails...if guilty buy a new cd key

natuxatu · Aug 16, 2007, 01:58 AM // 01:58

But then again are we getting the full story? Because is it against the terms to play for 20 straight hours? I'll be damned if i read them.. I just blindly agree to them

(But I still play respectfully and responsibly.)

Retribution X · Aug 16, 2007, 01:59 AM // 01:59

Actually, contacting support is the best thing to do.

were you mostly farming during that time or what? I'm played for 36 hours straight, without anything happening.

Word of advice, every couple hours or so, Go somewhere and Chat. That's NOT bot behaviour. that is the most common reason people get banned.

SerenitySilverstar · Aug 16, 2007, 02:03 AM // 02:03

Being banned sometimes has nothing to do with the actions taken just before the ban.

As others always say, are we getting the full story.

Keep contacting support.

Edit: What would actually be a good sticky for this forum would be a list of "Why you may have been banned"

- Running a bot/3rd party program
- Offensive in-game behaviour (swearing, lewdness, racism)
- Scamming
- Duping (the most recent crime)
- Receiving illegal items in bulk from duping in exchange for high end items
- Buying ingame gold for real world money

Lilith Moonraven · Aug 16, 2007, 02:10 AM // 02:10

I was lvling my char and chatting with a friend who was getting annoyed with his guild other then that i've not down anything that i know of.Just to be safe i'll buy another copy but regetting factions and nightfall will be a pocket denter.I'm to try to be as polite as possible.They say i breached the rules of conduct and if i did i'm unsure how.Sometimes i do get flustered and i try to talk it out ith my friends to see what i am doing wrong and i do cuss sometimes but not much.

xReLx · Aug 16, 2007, 02:11 AM // 02:11

Did you seriously play for 20 hours straight?

Roshi_ikkyu · Aug 16, 2007, 02:12 AM // 02:12

Quote:

Originally Posted by Lilith Moonraven

I know i've not broke the rules of conduct yes i played for 20 or so hours stright and i logged out to get some sleep and when i tried to log back in i'm banned.I've e-mailed support but i doubt it will help.So thats basicaly 100 bucks down the drain cause i can't reuse the access keys.I'm highly upset about this.Any advice?

Two bits of advice,

Be polite and responsive in your contacting Anet, don't be afraid to keep in touch with them over a long period.

They know what you did and how u broke the rules, they have the logs and all the evidence they need to prove there side. They will un-ban if you are innocent. But if your guilty as sin, they know that and can also prove it. So if its alittle more then just playing 20hrs do ur self a favour move on and get over it.

SerenitySilverstar · Aug 16, 2007, 02:14 AM // 02:14

Quote:

Originally Posted by Lilith Moonraven

Just to be safe i'll buy another copy

This will do you no good. Once one account is banned, your IP, email address and details are all flagged and ensure any other accounts you attempt to start are banned.

Lilith Moonraven · Aug 16, 2007, 02:15 AM // 02:15

Quote:

Originally Posted by xReLx

Did you seriously play for 20 hours straight?

Yes i did i played most of the night and most of the morning

xReLx · Aug 16, 2007, 02:16 AM // 02:16

Really? o_0 I didn't think they did that :O

t_the_nihilst · Aug 16, 2007, 02:17 AM // 02:17

I feel you, homie. I was afk all day, logged off at 3 am when I got home because I was tired and logged back on to a ban.

I've sent in three report tickets asking them to re-examine my account only to receive bot responses something to the tune of "We are looking into it."

On the plus side, players I know who have actually had duped items on their accounts have already received notices from NSOFT saying that will not entertain any notion concerning the re-activation of their accounts after having only sent in one report.
I am hopeful that since I haven't heard anything remotely helpful from NSOFT/ANET that they actually are looking into the reason behind my banning (and the other innocent "what the crap happened to my account!" folks

I can remain hopeful, can't I?

Lilith Moonraven · Aug 16, 2007, 02:19 AM // 02:19

Quote:

Originally Posted by SerenitySilverstar

This will do you no good. Once one account is banned, your IP, email address and details are all flagged and ensure any other accounts you attempt to start are banned.

Oh well i guess i'll just have to pray and talk to them try to work it out.I guess i will just give up on mmos then.Cause its to much work and money to play some of the others.That are any gd.

SerenitySilverstar · Aug 16, 2007, 02:22 AM // 02:22

Praying doesn't work.

Proving your innocence with irrefutable truth does.

Lilith Moonraven · Aug 16, 2007, 02:24 AM // 02:24

Quote:

Originally Posted by t_the_nihilst

I feel you, homie. I was afk all day, logged off at 3 am when I got home because I was tired and logged back on to a ban.

I've sent in three report tickets asking them to re-examine my account only to receive bot responses something to the tune of "We are looking into it."

On the plus side, players I know who have actually had duped items on their accounts have already received notices from NSOFT saying that will not entertain any notion concerning the re-activation of their accounts after having only sent in one report.
I am hopeful that since I haven't heard anything remotely helpful from NSOFT/ANET that they actually are looking into the reason behind my banning (and the other innocent "what the crap happened to my account!" folks

I can remain hopeful, can't I?

Ya thats about all we can do is be hopeful.I wish you the best of luck.

Boops · Aug 16, 2007, 02:26 AM // 02:26

Quote:

Originally Posted by SerenitySilverstar

This will do you no good. Once one account is banned, your IP, email address and details are all flagged and ensure any other accounts you attempt to start are banned.

This isn't true at all.

Lilith Moonraven · Aug 16, 2007, 02:26 AM // 02:26

Quote:

Originally Posted by SerenitySilverstar

Praying doesn't work.

Proving your innocence with irrefutable truth does.

How can i go about doing that then?

SerenitySilverstar · Aug 16, 2007, 02:30 AM // 02:30

Quote:

Originally Posted by Boops

This isn't true at all.

Quote:

Originally Posted by The Eula, Section 4, subsection (i)

Related Accounts. If NC Interactive terminates an Account, NC Interactive may terminate any other Accounts that share the same member name, phone number, email address, postal address, Internet Protocol address, or credit card number with the terminated Account.

There ya go.

Coridan · Aug 16, 2007, 02:33 AM // 02:33

best way is to stay in contact with them....also i am pretty sure that you can buy another account etc...although you will need to use a different email address...but if you really haven't done anything wrong then they will unban you ....

Becareful what you say in all chat as that can result in a ban...although it should be a temp ban if that was the case...unless you have been banned for language before.

If you have to buy another account...get the platnium edition it comes with prophecies and Eye of the North...or look around for the trilogy...for around 100 bucks or so..

Good luck man